CNext Blog

SIM Swap Fraud: How to Protect Yourself

Your phone number is more than just a way to make calls.

It helps verify your identity when you log in to your bank account, email, social media, and other important accounts. That's why criminals are increasingly targeting phone numbers through a scam called SIM swap fraud.

What is SIM swap fraud?

In a SIM swap scam, a criminal tricks a mobile phone carrier into transferring your phone number to a device they control. If that happens, they may receive the text message security codes used to reset passwords or log in to your accounts.

Warning signs to watch for

• Your phone suddenly loses service for no apparent reason.
• You receive a notification that your SIM card or phone settings were changed, but you didn't make the change.
• You can't log in to your email, bank account, or other online accounts.
• You see transactions or account activity you don't recognize.

How to protect yourself

A few simple steps can make a big difference:

• Add extra security to your mobile account. Ask your wireless carrier about setting up an account PIN or port-out protection.
• Use an authenticator app instead of text messages for two-factor authentication whenever possible.
• Create strong, unique passwords for your important accounts. A password manager can help.
• Review your account recovery information to make sure your email address and phone number are up to date.
• Pay attention to security alerts about changes to your phone number or account settings.

If you think you've been targeted, act quickly!

1. Contact your mobile carrier immediately and tell them you believe your phone number has been transferred without your permission.
2. Ask them to restore your service and add stronger security protections to your account.
3. Change the passwords for your email and financial accounts from a trusted device.
4. Review your accounts for any unauthorized activity.

Protecting your financial information is one of Century Next Bank’s highest priorities. If you ever notice suspicious activity on your Century Next Bank accounts or have questions about protecting your information, please contact us right away.